Recovery, Renewal, Resilience

As the roll out of the COVID-19 vaccine gains pace, there has been reporting of a rise in criminal activity targeting people who await information about their vaccine. Examples of how fraudsters are exploiting the vaccine launch includes: scam text messages that request personal information such as bank details; fraudsters turning up at peoples' houses posing as National Health Service employees and offering vaccination for immediate payment. Fraud undermines public confidence in official programmes and contribute to a negative narrative around the vaccine programme. Consider public messaging to:

• Use a range of communication channels to build public awareness of fraudsters' tactics to encourage vigilance regarding vaccination communications
• Ensure communications about fraud awareness are available in different languages and different media e.g. to support migrants or support people with disabilities such as via informational videos: https://signhealth.org.uk/resources/coronavirus/
• Publish a list official government and health websites/social media channels that are authorised to provide official information on the vaccine
• Include in fraud communications information on the ways in which people will be invited for an official vaccine, and ways that they will not be invited
• Identify partnering organisations that can distribute messages about vaccine fraud e.g. organisations that run befriending schemes, check-in and chat services, vaccination partners
• Disseminate consistent information to these partnering organisations to advise them of how to provide information about fraud without concerning people about the safety of the vaccine itself

As countries begin to open their border to international travel, there is much to consider, not least the information provided to travellers before they leave your country, as they travel, and as they enter your country.

Information provided to travellers before they leave their country is key, so travellers can prepare themselves to travel to an overseas destination with the right supplies and knowing the expected behaviours. This is especially important during COVID-19 where countries have differing regulations regarding social distancing, travel within the country, and fines. Consider providing a government-issued ‘safer travel information sheet’[1] and advising travellers to download it before they leave the country. The information sheet could cover:

• Travel advisory for the country they are to visit
• Behaviours and supplies needed for COVID safe travel and at the destination e.g. face masks
• How to travel safely on all legs of the trip (from home to final destination) e.g. not arriving too early at departure points, ticketing, parking
• Expectations for safe travel practices such as social distancing, required face coverings and when/how to wear masks
• Tips for travelling using all types of transport e.g. cars, aircraft, ferries
• Exemptions for people e.g. who does not need to wear a face covering
• Where to find more information, key contacts and their contact information

The travel industry has a central role in advising travellers of travel-related and destination-specific COVID-19 information. The travel industry can provide advice to:[2], [3]

• Prepare travellers for practical departure and arrival procedures e.g. temperature sensors, health declaration forms
• Practice COVID-19 behaviours whilst travelling e.g. mask wearing, personal interactions, expectations on children and infirm
• Provide up to date information to travellers on the COVID-19 situation in the arrival country and how to access current information during their stay
• Identify what travellers should do if they suspect they have symptoms during their stay and before they travel home
• Inform travellers of mandatory acts on arrival, such as registering or downloading a mandated track and trace phone app
• Educate travellers on the local expectation for behaving safely in the country and local means of enforcement
• Detail what travellers should do on arrival e.g. quarantine, self-isolation, in the case of a local lockdown
• Where to find more information, key contacts and their contact information
• Penalties for non-compliance with local requirements for COVID-19

When travellers land in a different country, or even return to their home country, they may not have updated information or knowledge about COVID-19 transmission, or the local expectations or regulations put in place to encourage safe behaviours. Instead travellers may have COVID-19 practices that do not align with the expectations of the country they are in, so need information to make adjustments so they can live by the county’s current protocols and legislation.[4] So that travellers arriving into your country are able to act according to local advice, consider how to update travellers on practices they should follow, covering[5], [6], [7]:

• Major local developments on the virus
• The impact of those developments on new behaviours, expectations, curfews, etc.
• Information on the sorts of services that are available, including holiday-related and travel
• Information on regulations, behaviours, practices and expectations e.g. quarantine, self-isolation, track and trace procedures
• Information on residence permits and visas
• Information on onward travel, transiting through the country and returning home
• Where to find more information, key contacts and their contact information

Appropriate channels should be considered to share this information with travellers e.g. travel providers, travel infrastructure providers, hotels.

References:

[1] https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#safer-travel-information-sheet

[2] https://www.airfrance.co.uk/GB/en/common/page_flottante/information/faq-coronavirus.htm

[3] https://travelupdates.abudhabiairport.ae/home

[5] https://www.auswaertiges-amt.de/en/einreiseundaufenthalt/coronavirus

[6] https://www.government.nl/topics/coronavirus-covid-19/tourism-in-the-netherlands

[7] https://www.krisinformation.se/en/hazards-and-risks/disasters-and-incidents/2020/official-information-on-the-new-coronavirus/visiting-sweden-during-the-covid-19-pandemic

In France, The National Bar Council created a voluntary telephone service to help and assist individuals and companies with legal issues related to the impacts of COVID-19. Legal advice covered family law such as parental access to see a child under lockdown, and labour law including defaulting on business loans, and access to government assistance.