Recovery, Renewal, Resilience

As hospitality venues prepare for a safe re-opening, technology can support customer safety and rebuild client confidence. For example, the necessity of contactless service delivery has accelerated and motivated the wider adoption of new technologies across hospitality venues. Consider developing an audit and certification process that supports and guides hospitality venues in the adoption of new technology:

• Identify actions that can make hospitality venues more COVID-safe using technology e.g. replace tangible menus with an ordering app, use scannable QR codes, replace room keys with mobile keys, contactless communications using customer-facing technology tools, guest communications via chatbots/messaging platforms, contactless temperature checks at entrances, air quality improvement and ventilation via bipolar ionisation technology
• Use the identified actions to establish a checklist of practices that hospitality venues may be audited against
• Identify the minimum requirement for hospitality venues to be eligible for certification of COVID-safe technology adoption and service provision
• Identify how the hospitality venue protects its customers by using secure platforms
• Use the checklist and minimum requirements as part of an audit process to certify the safety of hospitality venues
• Apply the audit process to hospitality venues
• Use the audit process to identify further actions that hospitality venues can implement to increase their COVID-safety
• Publicise a list of certified hospitality venues
• Provide certified hospitality venues with certificates/logos that they can display in their window and online
• Have a whistleblower procedure for staff and customers to report serious breaches

GISs use computer-based tools to allow users to create interactive queries, edit and analyse spatial data and to visually share results by presenting them as maps or other infographics in real-time. During COVID-19 GISs have been used to reveal patterns and trends to help communicate information to the public, develop forecasting tools to identify trends in the virus’ transmission, and to support resource allocation during COVID response. Consider using GIS to:

• Develop publicly available maps. In Singapore, a publicly available real-time map updates on the current situation in public spaces. This can help residents to plan their activities safely e.g. show how busy public spaces are and the location of less busy spaces
• Provide near real-time updates of estimated wait times at Accident & Emergency. In Northern Ireland, a dashboard is updated hourly by NIDirect (an official government website) that provides information on open hospitals and wait times
• Inform people about changes in business operations and location of key services. In New Zealand, officials built a map that shows open businesses and whether or not the organization’s operations have been impacted e.g. reduced hours or closures
• Develop self-reporting health systems. In Switzerland, public health officials built a crowdsourcing application for people to anonymously self-report their health status. In addition, they can report their post code, age, size of household, living situation, and pre-existing health conditions. The results are shown on a map that health officials can use to assess gaps in confirmed cases and areas where people are self-reporting symptoms, and to identify areas for intervention