Recovery, Renewal, Resilience

COVID-19 saw a voluntary response on a scale and diversity previously unimagined – volunteers who have proved to be an invaluable national and local resilience capability. Despite contextual and narrative differences for Recovery and Renewal, the opportunity to utilise the wave of volunteerism and solidarity emerged as a common theme globally. Individual volunteers, mutual aid groups and community action groups formed the backbone of community resilience resources during COVID-19. A large part of this volunteer community arose spontaneously, individuals and groups unaffiliated with organised voluntary organisations or official response agencies that can bolster capacity and capabilities during emergencies.

Despite the many benefits of Spontaneous Volunteers (SVs), challenges around safety, training, communications, and coordination had (before COVID-19) created a reluctance to engage with SVs during emergencies. Our case study research showed how COVID-19 changed that as community resilience initiatives implemented new activities that ensured the safety of volunteers and beneficiaries (e.g. risk assessments/personal protective equipment). Resilience partnerships and other agencies pivoted to using online systems and social media to rapidly attract, recruit, and train new volunteers by engaging with mutual aid groups and SVs. These online systems provided continuous dialogue and co-ordination with all partners, including volunteers, statutory services and local business partners.

We also found that maintaining the flow of local intelligence and maintaining the motivation of volunteers worked effectively through ‘informal situational trust’. In these community resilience initiatives, informal situational trust was characterised by the use of soft management skills, demonstrating sensitive awareness to the valuable contributions of volunteers, and treating them as equals. For example:

Innovation and agility in volunteer management during COVID-19 has resulted in:

Multiple organisations increasing their use of online means such as social media to recruit, maintain engagement and increase retention of volunteers.

This lesson is part of a collection of team reflections from the Recovery, Renewal, Resilience team, shared in the final Manchester Briefing under their ESRC-funded project. The collection of 10 reflections can be found in Issue 51 of The Manchester Briefing, accessible via the link below:

The Mobilising Volunteers Effectively (MoVE) project, led by Universities of Sheffield, Hull and Leeds, aims to understand the ways in which communities have mobilised in response to COVID. The project has released a number of reports which set out the findings from the first phase of the project. The ‘Resilience of the Voluntary and Community Sector (VCS) across Yorkshire and the Humber’ (May 2021) report highlights the challenges created for VCS organisations due to a “rise in demand, diminished donations and restricted opportunities to trade and raise funds”. The emergence of multi-agency partnership working (e.g. between local governments, VCS organisations, mutual aid/ informal community groups and businesses) has supported local response capabilities throughout the pandemic, highlighting a need for a more strategic approach to strengthen the partnerships, relationships and capabilities of communities to collectively prepare for future shocks and build resilience. The findings are informed by 407 VCS organisations responses to a ‘Resilience Survey’. Consider the key recommendations set out in this report:

• Ensure volunteers and those involved in VCS organisations are included in community mental health and wellbeing support in the aftermath of the pandemic
• Support small local VCS organisations, who may lack sufficient infrastructure to secure grant funding, with guidance on grant application. This could also be supported by simplifying the grant application process
• The provision of practical support (e.g. fundraising support) and increasing volunteer recruitment, retention and training support, e.g. through partnerships, for example:
  • Sandwell council partner with local VCS organisations to provide free e-learning to volunteers covering topics such as “child protection, fire safety, information sharing” and more
  • A community-run Red Cross Cardiac First Response volunteer group in Ireland, partner with the local fire brigade and other local authority organisations to provide emergency response training to volunteers and support activities to raise vital funds for ambulances and medical equipment
• Targeted financial support through government subsidy for VCS organisations who are providing services for “children and younger people” as they were found to be “least financially viable over time”. The report recommends that the “art, culture and heritage and community development” VCS organisations should then be prioritised and targeted for financial support

TMB Issue 8 describes how recovery and renewal requires broader strategic partnership working nationally, regionally and locally. The relationships that have been developed through the pandemic can underpin recovery and renewal initiatives, enabling national and local action through multi-departmental and cross-organisational working. Key to these partnerships is recognising that partners have power and place-based relationships that will be crucial to the success of recovery and renewal activities.

This week (1-7th June 2021) marks Volunteers Week in the UK, an opportunity to celebrate and thank volunteers and recognise their significant contributions to communities. Volunteers make an immense difference to their communities and have played a key role throughout the pandemic. There are many ways to celebrate and show appreciation for the work of volunteers, consider:

• Say thank you by recognising their impact in local communities, by:
  • A thank you email or through social media (you can use the hashtag #VolunteersWeek to join the online community celebrating volunteers this week)
  • Community funded gift baskets which could include vouchers or discounts from local businesses
• Collect stories from volunteers and those that they supported during the pandemic and share them through local newspapers, local radio, social media etc.
• Setting up virtual online gathering of local volunteers and:
  • Distribute awards to volunteers to recognise their efforts
  • Create a space for volunteers to share their experiences of volunteering during the pandemic. This type of event can also introduce local volunteers to each other and create an greater sense of being part of a local volunteer communit
• Create public displays of recognition (e.g. a park bench dedicated to local volunteers)
• Encourage community involvement e.g. “The Big Lunch” which is being held on Sunday 6th June
• Allocate a day to celebrate volunteers annually e.g. "Power of Youth Day" which celebrates the contributions of young people to communities

In many countries the voluntary sector is struggling financially as a result of loss of income and increased demand for services. The sector is a critical part of society and provides important services, so funding is being made available. Competition for that funding is high and the process to secure funding is not always straightforward; with application forms and procedures to follow. To support the voluntary sector to secure funding, consider supporting the writing of funding applications. Consider how to:

• Find out from voluntary organisations what they need to be able to make successful bids for funding
• Produce regular newsletters that summarise funding opportunities so voluntary organisations know what funding is available
• Provide help to voluntary organisations to interpret the calls for funding and identify suitability
• Provide information on how to write a successful application (e.g. online resources, training courses)
• Find volunteers who have grant writing skills and embed them in voluntary organisations (e.g. volunteers from the organisation itself, university students, furloughed staff from other organisations)
• Provide samples of good proposals to show the benchmark, support project managers on how to successfully deliver funded projects (e.g. project governance, staffing, delivery, evaluation)

Many charitable and voluntary organisations are vital to ensure their communities function in periods of normalcy but may not be active in COVID-19 response. Consider:

• How voluntary organisations that are currently inactive can be supported, and their services retained
• The value of non-response organisations and their connections with local people and other diverse organisations, and how their services could be integrated or partnered with response organisations
• How these organisations can be operationalised during recovery to sustain informal voluntary actions that have arisen from COVID-19 responses, to ensure inclusive and resilient communities.

Reference: UK Voluntary Sector Report

Local government should offer a 'Mutual Aid Fund' to help those charities and other community organisations that are in financial difficulty and support the comeback of the economy through city activities. This should receive donations from all aspects of society including, individuals, organisations, and others.

Reference: Chief Resilience Officers, Italy & UK