Lessons for Resilience
Consider the usefulness of an infographic for citizens
Processing information on coronavirus can be stressful. Consider how detailed information can be publicly shared, displayed and disseminated in an engaging and simple way, for example, through an infographic. The audience of the infographic should be clear but may include stakeholders, staff, citizens, tourists, customers, suppliers, volunteers, etc. Consider creating an infographic that includes:
- Number of people affected, recovered, died, tested, traced
- Number of volunteers, business contributions, donations, and the scope of effects they have had on COVID-19 response and recovery
- Number of travellers, visitors, business trips into the country/city
- Distribution of supplies and services e.g. PPE, number of service beneficiaries
- Other local government duties performed during the period of COVID-19 response and success of those
- Where to get more information from
- The date of the information contained in the infographic
Much information can be included and a regular circulation of such a graphic may keep stakeholders updated in an engaging way.
Consider ensuring that the public have an authoritative timeline of activities and decisions taken
In early April 2020, the category 5 tropical cyclone named Harold formed in the South Pacific basin. Around 6th April, Cyclone Harold hit the small cluster of islands of Vanuatu with gusts above 275km and 10-18 inches of rain water. There was widespread destruction, flooding, evacuation shelters were activated, ships were grounded on beaches, and many of other significant impacts.
To explain to interested parties what happened during the run up to, and aftermath of, Cyclone Harold, Vanuatu's National Disaster Management Office produced a timeline of what happened, major decisions, and timings. This was made publicly available on their website to be an authoritative record of the events. It provides transparency to the sorts of activities that happened in the lead up to, and aftermath of, the cyclone hitting land - making the public aware of the work of emergency managers and responders.
Vanuatu's National Disaster Management Office are also producing a timeline that shows the major activities and decisions taken for COVID-19: https://ndmo.gov.vu/covid-19/timeline-covid-19-tc-harold.